Right of withdrawal
Withdrawal policy for consumers
As of: 6 November 2026
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. If several goods are ordered as part of one order and delivered separately, the period begins on the day on which you or a third party designated by you, who is not the carrier, took possession of the last good.
To exercise your right of withdrawal, you must inform us
Paul Leitner MediaServices
Eichetwaldstraße 6
5081 Anif, Austria
Telephone: +43 662 230167
E-mail: stephanieleitnerskunstatelier@mediaservices.at
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.
Online withdrawal: You can also withdraw from the contract directly on our website, without signing in, with the button “Withdraw from contract”. You will then receive a confirmation of receipt by e-mail without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods. As the works may, because of their size, not be returnable by normal post, the cost of returning them is expected to be approximately as much as the shipping costs stated in the order confirmation. On request we will tell you the expected costs in advance.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Please pack the work for the return as carefully as for the delivery.
Exclusion of the right of withdrawal
The right of withdrawal does not exist for contracts for goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer (§ 18 para. 1 no. 3 FAGG), such as a commissioned work made to your specifications. The works and prints offered in the online shop are prefabricated; the right of withdrawal applies to them.