General Terms and Conditions

As of: 6 November 2026

for the online shop “Kunstatelier Stephanie Leitner” at stephanieleitner.com/shop.

Provider and contracting party:
Paul Leitner MediaServices
Eichetwaldstraße 6, 5081 Anif, Austria
VAT ID ATU62348212
Tel. +43 662 230167
E-mail contact@mediaservices.at

1. Scope, contract language

These General Terms and Conditions (T&C) apply to all contracts that consumers and businesses conclude with Paul Leitner MediaServices (hereinafter “MediaServices”) through the online shop. A consumer is anyone who concludes the contract for purposes that cannot be attributed to their commercial or self-employed activity. Terms of the customer that deviate from these apply only if MediaServices expressly agrees to them in writing.

Orders are possible only through the online shop. The contract languages are German and English; the German version of these T&C is authoritative.

2. Offer and conclusion of contract

The presentation of the works and prints in the online shop is not a binding offer but an invitation to the customer to make an offer. Works may be one-of-a-kind pieces; a one-of-a-kind piece is available only once.

The customer puts the desired works in the shopping cart, enters their data and the payment method in the order form, and can check and change their entries before submitting. By clicking the button “Order with obligation to pay” (“Zahlungspflichtig bestellen”) the customer makes a binding offer to buy. The customer remains bound by it until the order confirmation, but for no longer than seven days.

We confirm receipt of the order by e-mail without delay. This confirmation of receipt is not yet an acceptance. The shipping costs shown are an estimate at this point. We check availability and the actual shipping costs and accept the offer by an order confirmation by e-mail. Only with this is the contract of sale concluded. For payment by card or another online payment method, the amount is only reserved until then and is charged with the order confirmation.

If the actual shipping costs are higher than the estimated amount, we will not accept the offer without your consent but will contact you. If neither an order confirmation nor a rejection is sent within seven days, the order is deemed not accepted; the reservation is cancelled and payments already reserved are released.

You will receive the contract text (order data and these T&C) with the order confirmation by e-mail or via the link to the order overview. We store the order data.

Colour deviations between the display on screen and the actual work are possible depending on the screen and do not constitute a defect.

3. Prices

The prices stated at the time of the order apply, in euros. They include statutory VAT (20 %). Shipping costs are added and shown separately in the ordering process. Obvious pricing errors are reserved.

4. Payment and retention of title

The customer can choose between the payment methods offered in the ordering process:

• Online payment via Stripe (card and other payment methods shown in the ordering process). The amount is reserved when the order is placed and charged with the order confirmation. The payment service provider is Stripe Payments Europe, Ltd., Ireland.
• Payment in advance by bank transfer. With the order confirmation you receive the final amount and our bank details. Please transfer the total amount within seven days, stating the order number. If the payment is not received in time, we may withdraw from the contract and cancel the reservation.

The purchase price is due with the order confirmation. The goods remain the property of MediaServices until paid in full. The customer agrees to receive an electronic invoice (PDF).

5. Delivery

Delivery is made by Österreichische Post AG or other logistics providers to the delivery address given by the customer. The delivery time is usually about 2 weeks from the order confirmation, for payment in advance from receipt of payment, unless stated otherwise for the work. Shipping costs and countries of delivery are described on the page Shipping methods and shipping costs.

For consumers, the risk of loss or damage to the goods passes only on handover to the consumer or to a third party designated by the consumer who is not the carrier. For businesses, the risk passes on handover to the carrier.

For deliveries to countries outside the European Union, the customer bears any import VAT, customs duties and fees.

6. Right of withdrawal for consumers

Consumers have a right of withdrawal of fourteen days from receipt of the goods. Details, the model withdrawal form and the option to withdraw from the contract online with the button “Withdraw from contract” can be found in the withdrawal policy.

7. Warranty and liability

The statutory warranty provisions apply. For consumers, these rights are not restricted by these T&C. Businesses must report obvious defects in writing without delay after receiving the goods.

There is no warranty for defects caused by the customer, in particular by third-party interference, improper handling, mechanical damage or improper repair attempts.

MediaServices is liable for damages in accordance with the statutory provisions. Towards businesses, liability for slight negligence is excluded; damage to life, body and health is excepted. Towards consumers, statutory liability remains unaffected.

8. Copyright

With the purchase the customer acquires a work or product for personal use. An acquired work may not be altered or distorted. All rights to further exploitation of the motifs of the acquired works, in particular in the form of merchandising products, remain with MediaServices or the author Stephanie Leitner even after the sale.

9. Data protection

How we process personal data is described in the privacy policy.

10. Use of the website, links

All contents of the website (texts, images, videos) and its design are protected by copyright. Excerpts may be copied and stored for private purposes only; any commercial use requires express written permission. MediaServices assumes no responsibility for the contents of third-party websites to which links refer.

11. Applicable law, place of jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Towards consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection of the mandatory provisions of the law of the state in which the consumer has their habitual residence. For actions against consumers, the court in whose district the consumer’s domicile, habitual residence or place of employment is located has jurisdiction. For contracts with businesses, the place of performance and place of jurisdiction is Salzburg.

12. Dispute resolution

MediaServices recognises the Internet Ombudsmann, Margaretenstraße 70/2/10, 1050 Vienna, www.ombudsmann.at, as an out-of-court mediator for reaching an agreement in an information and mediation procedure. This does not refer to the formal conciliation procedure and does not subject MediaServices to the arbitration authority of the Internet Ombudsmann or any other conciliation body.

You can reach us by e-mail at contact@mediaservices.at.

13. Final provisions

Should individual provisions of these T&C be invalid, the validity of the remaining provisions remains unaffected. The statutory provision applies in place of the invalid provision. The headings serve only for clarity.